Visitor asks
Someone arrives with a question, a hesitation or a specific need.
AI Concierge
An AI concierge that turns your inquiries into actions.
DUBUB builds AI concierges for Quebec businesses: they answer your visitors, qualify inquiries and hand them to your team.
Built in Quebec
AI guardrails
Primary hosting in Canada
Interface ready
DUBUB AI Concierge
Interface ready to receive the chat...
Chat ready to embed
Iframe interface
Premium experience
What does the concierge do when in doubt?→
HOW IT WORKS
How it works
A logical path: the visitor asks, the concierge understands, the request is qualified, then the useful action is triggered.
Concierge understands
The agent recognizes the intent, asks the right questions and avoids vague answers.
Qualification
The need, urgency, service, location or next step is clarified.
Conversion or handoff
The concierge proposes an action: appointment, callback, reservation or human validation.
What is the qualification-based trial?→
How do we measure the AI Concierge’s success?→
DIAGNOSTIC
Which concierge fits your reality?
Your sector gives a first clue. DUBUB then looks at your inquiry volume, entry points, available sources and level of complexity to recommend the most logical structure.
Here is the recommended concierge for your sector.
Training Centre Concierge · Growth
Main friction solved: trials, visits, schedules, memberships and repetitive questions that slow down conversion.
- Answer frequent questions about memberships, schedules, classes and policies.
- Qualify the prospect’s interest and offer a visit, a trial or a callback.
- Capture contact details before the visitor disappears.
- Route to the right service: front desk, classes, personal training or membership.
Why choose DUBUB over a traditional chatbot?→
IMPACT
Potential impact
Real ROI begins when a conversation becomes an action.
A better-captured inquiry can become a callback, a visit, an appointment or a sale. Even a few recovered opportunities per month can change the equation.
Use your own numbers. If you don’t know them, that’s exactly what the DUBUB diagnostic is for.
Lost inquiriesWait timeConversion
Get a diagnostic
Estimate what your business loses when visitors wait, hesitate or leave without a clear answer.
Recovered-opportunity estimator
Inquiries at risk45
Recoverable opportunities11
Potential monthly value5,500 $
Can a better answer change my ROI?→
Is it complicated to install on my site?→
PLANS
DUBUB Plans
Each plan matches a different level of maturity: answering simple inquiries, converting toward an action, or handling more complex volume with voice, routing and advanced scenarios.
Essential
For businesses that want to stabilize their first client response: frequent questions, simple inquiries, basic routing and clear handoff to the team.
from
$
990
/ month
Setup fee: from $4,950.
- Simple AI call
- Voice minutes included: 60 mins
- FR/EN
- Conversation memory
- Summary sent to the team
- Web AI concierge
- Language detection
- Approved essential sources
- Basic guardrails
- Inquiry capture
- 1 email recipient
- Basic statistics
- 3 suggested questions
- Logo / colour customization
- Chat → call continuity (simple version)
- AI credit included: $2
Growth
For businesses that want to turn questions into actions: callbacks, visits, reservations, appointments or better-qualified inquiries.
from
$
1,990
/ month
Setup fee: from $8,500.
- Everything in Essential
- AI qualification + callback call
- Voice minutes included: 250 minutes
- 10 web pages integrated
- Enhanced statistics
- Chat → call continuity (enriched)
- Intermediate memory
- 10-page DUBUB audit included
- Up to 3 simple PDFs
- Up to 3 email recipients
- Routing to up to 3 departments
- Enriched summary
- Reservation / appointment
- Calendly 1 user
- 1 booking link
- Smart callback
- AI credit included: $6
Prestige
For businesses where a mishandled inquiry is costly: high volume, multiple services, AI voice, advanced routing, custom scenarios or a multi-touchpoint experience.
from
$
4,900
/ month
Setup fee: from $16,500.
- Everything in Growth
- Full AI call
- Voice minutes included: 750 minutes
- AI quality control + 20 scenarios
- Monthly report
- Advanced memory
- Up to 25 web pages integrated
- Live sources depending on configuration
- Up to 5 simple PDFs
- Up to 5 email recipients
- Routing to up to 10 departments
- Detailed summary
- Calendly 2 users
- Up to 4 external links
- Rule-based human transfer
- Custom pronunciation
- Custom voicemail message
- Premium interface
- AI credit included: $18
Custom
For multi-location, high-volume organizations, or those with integrations to internal software, CRMs or sales systems. Configuration and support by quote.
from
$
6,900
/ month
Setup fee: from $20,000.
- Everything in Prestige
- Multi-location configuration
- CRM or internal software connection
- Volumes and voice minutes by quote
- Live sources as needed
- Specific rules per team or location
Not sure which plan is right?
Your reality doesn’t fit neatly into Essential, Growth, Prestige or Custom? DUBUB analyzes your inquiries, entry points, volume, sources and priorities to recommend the most logical structure.
Get my recommendation
GUARDRAILS
A credible AI concierge also knows when to stop.
DUBUB frames every AI Concierge with clear rules to avoid invented, sensitive or unverified answers.
Verified information
The concierge can answer when it relies on approved sources or confirmed rules.
- Validated prices
- Confirmed schedules
- Real availability
- Approved policies
No improvising
The AI Concierge must not improvise when information is sensitive, variable or unconfirmed.
- Never invent prices.
- Never confirm unverified availability.
- Never invent schedules or policies.
- Never confirm a reservation without proof.
- Offer human validation when it’s safer.
NEXT STEP
Your next step starts with a diagnostic.
We analyze your incoming inquiries, entry points, available sources, volume and current friction points. The goal: confirm whether Essential, Growth, Prestige or a custom structure is the most logical choice.
Does the AI Concierge replace my team?→
Tell us about your incoming inquiries.
We’ll come back to you with a clear recommendation: Essential, Growth, Prestige or a custom structure, based on what should be automated first.
Phone(514) 400-9772
About
Two co-founders, one conviction.
We combine strategic vision, human understanding and technology to build solutions that fit into everyday operations. Our approach always starts from the same principle: understand before you automate.
Daphné Poirier Mallette
Co-founder · Strategy and architecture
Daphné designs each concierge’s conversational architecture: the journeys, inquiry qualification and the rules that keep an AI accurate, warm and true to your business.
Steve Jesiolowska
Co-founder · Technology and integrations
Steve leads the platform: integration with your site and your tools (CRM, calendars, telephony), data security and the concierge’s reliability, from the first message to the handoff to your team.
FAQ
Frequently asked questions
DUBUB keeps a clear-eyed approach: AI must be useful, measurable and governed.
Does the AI Concierge replace my team?
No. The AI Concierge does not replace your team. It helps them stop losing time on simple, incomplete or repetitive inquiries.
Its role is to capture the client’s intent, ask the right questions, clarify the request and pass along cleaner information to your team.
Your team stays responsible for important decisions, sensitive cases and final validations. The AI Concierge acts as an intelligent filter before human intervention.
Can a better answer change my ROI?
Yes, because a bad answer often costs more than you think.
A misunderstood inquiry can create unnecessary follow-ups, delays, oversights, qualification errors or even lost opportunities. The AI Concierge helps reduce that friction from the very first contact.
It helps route inquiries better, recover missing information and give your team a clearer file before stepping in.
ROI doesn’t come from automation alone. It comes mostly from time recovered, errors avoided and inquiries handled better.
Why choose DUBUB over a traditional chatbot?
Because DUBUB doesn’t just build a chatbot that answers questions.
We design an AI Concierge adapted to your business reality: your services, your rules, your limits, your priorities and your friction points.
A traditional chatbot often answers generically. The DUBUB AI Concierge is built to qualify, guide, clarify and pass the right information to the right place.
The difference is simple: a chatbot talks. An AI Concierge works ahead of your team.
Can the AI Concierge answer every question?
No, and that’s exactly what makes it more reliable.
The AI Concierge can answer the questions it’s designed for, guide the client, clarify a request and collect the necessary information. But when a situation goes beyond its scope, becomes sensitive or requires human validation, it can redirect to your team.
The goal isn’t to blindly automate everything, but to better handle what can be, without losing control.
Can the AI Concierge adapt to my industry?
Yes. The AI Concierge is designed around your reality: your services, frequent inquiries, vocabulary, internal rules and priorities.
A gym, a clinic, a dealership, a hotel or a transport company don’t have the same needs. DUBUB adapts how the concierge works to your business context.
What inquiries can the AI Concierge handle?
It can help handle several types of inquiries, for example:
- pricing requests
- appointment requests
- frequent questions
- availability requests
- incomplete forms
- reservation requests
- service requests
- inquiries to route to the right person
The key point: the AI Concierge doesn’t just answer. It structures the inquiry before it reaches your team.
Do I have to change my current website?
Not necessarily.
In many cases, the AI Concierge can be added to your current site without rebuilding it. It can be integrated as a module, a button, a smart form or a conversation interface.
If your site already works, the goal is to improve it, not to start over.
Can the AI Concierge connect to my existing tools?
Yes, depending on the tools used and the level of integration desired.
The AI Concierge can sometimes be connected to forms, emails, calendars, databases, CRMs or other internal systems.
The installation can start simply, then evolve toward more advanced automations over time.
Is my data protected?
DUBUB designs its solutions with particular attention to data governance, necessary access and usage limits.
The AI Concierge can be configured to use only approved information, avoid unvalidated sensitive answers and redirect uncertain cases to a human.
The goal is clear: use AI in a useful, but governed, way.
Can the AI Concierge make up answers?
A poorly configured AI Concierge can give bad answers. That’s why DUBUB puts rules, limits and guardrails in place.
The AI Concierge can be designed to never invent prices, availability, policies, schedules or important confirmations.
When it doesn’t know, it must clarify, limit its answer or transfer to your team.
How long does it take to see whether the AI Concierge is useful?
It depends on your inquiry volume and the use case being tested.
But the qualification-based trial lets you quickly see whether the AI Concierge improves inquiry clarity, reduces unnecessary follow-ups and helps your team process information more efficiently.
The goal is to test one specific point before expanding.
Does the AI Concierge only work on a website?
No. The website is often the starting point, but the AI Concierge can also be designed for other channels depending on your needs.
For example: smart form, email, phone, appointment booking, inquiry qualification or internal routing.
What matters is choosing the entry point where your business loses the most time or attention.
Will my clients know they’re talking to an AI?
That depends on how you want to present it.
In many cases, it’s better to be transparent and present the AI Concierge as an assistant that helps clarify the request before the team handles it.
Trust rarely comes from hiding the AI. It comes from the AI being useful, clear and well governed.
Can the AI Concierge hurt the client experience?
Yes, if it’s poorly designed.
A bad agent can frustrate a client, answer too vaguely or block access to a human. That’s exactly what DUBUB works to avoid.
A good AI Concierge should simplify the journey, speed up answers and transfer at the right moment. It must never become a wall between your client and your business.
Can the AI Concierge evolve with my business?
Yes. The AI Concierge can start with a simple role, then evolve with your needs.